Thank you for choosing our camping wood stove. We are committed to providing you with quality products and services and ensuring your complete satisfaction. Here is our detailed return policy:
- Return application
Application time limit:
Customers can apply for a return within 30 days after receiving the goods. Applications after 30 days will not be processed.
Application method:
Please submit a return application through our customer service email or online chat.
Provide the following information:
Order number
Reason for return (we welcome your feedback to help us improve our products and services)
Product status (such as unused, whether it is damaged, etc.)
- Return conditions
Product status:
The returned goods must be in original condition, and the specific requirements include:
Unused: The goods should be unused and in new condition.
Complete packaging: It must include the original packaging, product manual, accessories and gifts (if any).
No damage: The goods and packaging should not have any damage or stains.
Non-returnable items:
To ensure the health and safety of customers, the following types of items are not accepted for return:
Opened food and beverages
Personal care products, outdoor hygiene products, etc. Once opened or used
III. Return process
Confirm the return:
Once your return request is approved, we will confirm it by email and provide the return address and instructions.
Return preparation:
Carefully repack the product to ensure that the product is not damaged during transportation. It is recommended to use the original packaging.
Return shipping costs are borne by yourself. We recommend using a trackable logistics service to ensure the safe delivery of the product.
Send the return:
Please send the return item back to the address in the confirmation email.
Retain the receipt:
It is recommended to keep the mailing receipt and tracking number in case of delivery status inquiry.
IV. Refund policy
Refund processing:
After receiving the returned item, we will inspect it within 7 working days and confirm that it meets the return conditions.
Once confirmed, the refund will be processed.
Refund method:
Refunds will be made to the original payment method you selected (such as credit card, e-wallet, etc.).
Please note that the refund time may depend on the processing time of the payment platform, which is usually 5 working days.
V. Special circumstances
Damaged goods:
If the goods received are damaged during transportation, please take photos as soon as possible (preferably within 48 hours) to save evidence and attach photos when submitting a return application.
We will handle it according to the specific situation and may replace or return the goods for you.
Exchange policy:
If you need to exchange goods, please clearly state the type of exchange when applying for a return. We will process the exchange according to your needs after receiving the returned goods.
Notes
Different return policies may apply to goods purchased during discount promotions. Please read the specific terms carefully before purchasing.
All returned goods must follow the conditions listed above to ensure smooth processing.
Thank you for your trust in us and wish you a happy time in outdoor activities!
