- Shipping Scope
We currently provide domestic and international shipping services. Please confirm the specific countries and regions that can be delivered at the time of checkout.
Shipping Service Provider: The shipping companies we use include UPS, FedEx, DHL, Post, etc., depending on the specific order.
- Shipping Method
Standard Shipping: Choose a reliable logistics company for transportation to ensure that the product is effectively protected during transportation.
Expedited Shipping: If you need expedited delivery, please select the corresponding expedited service when placing an order and pay the additional shipping fee. - Shipping Time
Order Processing: After receiving the order, we will process and ship it within 3 working days.
Shipping Time: Depending on your specific location, the shipping time is usually 5 working days.
International Shipping: The shipping time may vary depending on the destination, usually 10 working days. Please refer to the instructions of each shipping company for specific time limits. - Packaging Requirements
All camping wood stoves are protected with sturdy packaging materials to ensure that they are not damaged during transportation. We will regularly check and update the packaging materials to ensure the best protection effect. - Shipping costs
The shipping costs are calculated based on the volume and weight of the order. Free shipping is available for orders over a certain amount. Please refer to our preferential policies for the specific amount. - Acceptance and claims
After receiving the goods, please check whether the packaging and products are intact in time. If any damage or missing is found, please record it when signing for it and contact us in time.
If the damage is caused by transportation, the customer must file a claim within 48 hours after receiving the goods and provide necessary evidence (such as photos). - Special instructions
We are not responsible for delays caused by force majeure during transportation (such as natural disasters, traffic accidents, etc.). We will actively communicate with the logistics company and strive to solve the problem for you as soon as possible.
Thank you for choosing our camping wood stove, and I wish you a good time in the wild! If you need further consultation, please feel free to contact us.
